Following the investigations of an allegation, in a social media report by a Passenger with Reduced Mobility (PRM ), that he received a discriminatory treatment from KFC at the Murtala Muhammed International Airport, the Federal Airports Authority of Nigeria (FAAN) said it has suspended the operations of a fast-food outlet located at the Murtala Muhammed International Airport (MMIA), Lagos. FAAN added said its action was also in accordance with the laws of the Lagos State government.
“In line with Lagos State law on People with Special Needs, Part C, section 55 of General Provisions on Discrimination which states that, ‘A person shall not deprive another person of access to any place, vehicle or facility that members of the public are entitled to enter or use on the basis of the disability of that person’, the management of the Federal Airports Authority of Nigeria (FAAN) has closed the KFC facility at the Murtala Muhammed International Airport in Lagos with effect from March 28, 2024,” FAAN stated.
FAAN said that the Managing Director/Chief Executive (MD/CE) of FAAN, Mrs. Olubunmi Kuku, had deployed a management team comprising the Director, Public Affairs and Consumer Protection, Mrs. Obiageli Orah, the Regional Manager South West, Mr. Sunday Ayodele, Ag. General Manager Public Affairs, Mrs. Ijeoma Nwosu-Igbo and the International Terminal Manager, Mr. Kerri, to investigate the allegation before the closure of the outlet.
“It is based on the findings of the team that FAAN has shut down the KFC facility at the MMA, where the incident occurred,” FAAN noted.
Furthermore, according to FAAN, “the Authority has instructed that the KFC Management should tender an unreserved apology, in writing, to the affected PRM and a policy statement of non-discrimination be written and pasted conspicuously at the door post of their facility at MMIA before it resumes operation.”
“FAAN uses this medium to express our unreserved apology to the affected Passenger with Reduced Mobility and assures all airport users that we shall continue to work tirelessly to ensure that the rights of every passenger are not infringed upon,” the Airport Authority also stated.
